If you're not satisfied with your dress, and it remains in unworn condition and has not been washed or altered, it can be returned for a full refund within 14 days of receipt. To return a product, please email us at firstname.lastname@example.org with your name and order number and we will send you a return slip. We do not cover return shipping cost for international shipments. Please note that there is a restocking fee of $10 that will be deducted from your refund. We will respond with full shipping instructions and authorization. You can expect a response within 24 hours, although that can lag somewhat on weekends/holidays. When we receive your package, we will refund you.
It is our highest priority to make sure you are satisfied and to constantly improve our product; in that vein, if you have any recommendations or comments, we welcome your feedback and encourage you to contact us at email@example.com. At this time we cannot guarantee our ability to process exchanges, but please reach out at firstname.lastname@example.org and we will try our best to facilitate. In instances where it is not viable, we will instruct you to simply return your item and place a new order for the alternative selection.