If you're not satisfied with your dress, and it remains in unworn condition and has not been washed or altered, it can be returned for a full refund within 14 days of receipt. We cover everything except the return shipping fee. To return a product, please email us at firstname.lastname@example.org with your name and order number. We will respond with full shipping instructions and authorization. You can expect a response within 24 hours, although that can lag somewhat on weekends/holidays.
Once you have your authorization, please include your name or order number somewhere on/in the package so we can attribute the return to you. When we receive your package, we will refund you. At this time, Into The Night will not cover shipping costs for returns.
It is our highest priority to make sure you are satisfied and to constantly improve our product; in that vein, if you have any recommendations or comments, we welcome your feedback and encourage you to contact us at email@example.com. At this time we cannot guarantee our ability to process exchanges, but please reach out at firstname.lastname@example.org and we will try our best to facilitate. In instances where it is not viable, we will instruct you to simply return your item and place a new order for the alternative selection.